Who should Attend....

• Office Receptionists

• Office Managers

• Administrative Assistants to executives, managers and supervisors

Workshop Outline

• Becoming a Masterful Employee

• Skills for Excellence

• Evolution of Duties

• Positive Work Ethics

• Basic Reasons Why People do not Perform Well

• Understanding Personality Differences

• Dealing with Difficult Behaviors

• Attitudes to Function Better

• 15 Methods for Better Attitude

• The Art of Listening

• Feedback skills

• Establishing Rapport

• Listening Skills and Exercises

• Dealing with the Unwritten Rules

• Bullying, Harassment, Hostile Work environments

• Building a Cooperative Workplace

• Time Management

• Social Media Skills

• Cyber Bullying

• Tools for Better Customer Service

• Dealing with Different Bosses

• and more

You Will Leave With....

• Better Problem Solving Skills

• Telephone Skills

• How to Resolve Conflicts,

• Listening Skills

• Customer Service Skills

• Ethics and Values Statements,

• 6 Steps to Change

• Accountability

• Prioritizing

• 6 Leadership Styles,

• Time Management,

• How to Deal with Difficult People,

• Social Media Skills,

• Understanding Powerful Words

• Bullying/Harassment/Discrimination/Stalking; how to avoid these

• and more